Get help with BarkBase
Support
This page is for people who already use BarkBase. Ask Barky in your admin first, then write to the BarkBase team and we will pick it up from there. For demos, pricing and new-customer questions, use the contact page instead.
Ask Barky first
Barky is the assistant in the bottom-right corner of your BarkBase admin. It can answer how-do-I questions about settings, bookings, imports and billing, and it can pass your question to the team when it cannot resolve it.
What to include when you email
A clear first message saves a round trip. Write from the email address you log in with, and tell us:
- Your workspace address, for example yourbusiness.barkbase.app
- What you were trying to do, and what you expected to happen
- What happened instead, including any message on screen
- A screenshot or short screen recording, if you can
- The booking, client or dog involved, by name, so we can find it
What not to send
Never email a password, a full card number or a security code. We will not ask for them, and nothing we do needs them.
Demos, pricing and new customers
Questions about a demo, pricing, migrating from another system or partnerships go to the BarkBase team, or book a demo from the contact page.
Security concerns
To report a security problem, follow the process on the security page, so it reaches the right person quickly.